Privacy policy

 

Treelove and data privacy 

 
Treelove is committed to protecting and respecting your privacy. 

This privacy statement sets out the basis on which we will process any personal information that we may collect about you as a visitor to www.treelove.com / or our premises (7 The Little BoltonsSW10 9LJLondon, UK) or a contact at one of our customers, suppliers or other business partners. 

 

The information that we collect about you 
We may collect and process the following information about you: 

Information that you give us: This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete), giving us a business card (or similar), while attending one of our events or corresponding with us by telephone, post, email or otherwise. It may include, for example, your name, address, email address and telephone number; information about your business relationship with Treelove; information about your professional role, background and interests; and information relating to an onsite event you want to attend. 
Information that our website and other systems collect about you: 
    • If you visit our website it will automatically connect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as your browser type and version and the pages on our site that you visit. 
    • Our website may also download "cookies" to your device – this is described in our separate (cookie statement)[/cookies] 
    • If you exchange emails, telephone conversations or other electronic communications with our employees and other staff members, our information technology systems will record details of those conversations, sometimes including their content. 
    • Some of our premises have closed circuit TV systems which may record you if you visit our premises, for security and safety purposes. 
    Other information: We may also collect some information from other sources. For example: 
      • If we have a business relationship with the organisation that you represent, your colleagues or other business contacts may give us information about you such as your contact details or details of your role in the relationship. 
      • We sometimes collect information from third party data providers or publicly available sources for anti-money-laundering, background checking and similar purposes, and to protect our business and comply with our legal and regulatory obligations. 
      • We (and / or our partners) record whether or not you attend events you have booked through our website 

      The uses that we make of your information 
      We may use your information for the following purposes: 

      • to operate, manage, develop and promote our business and, in particular, our relationship with you or the organisation you represent (if any) and related transactions; 
      • to send you emails containing marketing information which we believe you will find relevant and interesting; 
      • to operate, administer and improve our website and premises and other aspects of the way in which we conduct our operations; 
      • to protect the security of our premises; 
      • to protect our business from fraud, money-laundering, breach of confidence, theft of proprietary materials and other financial or business crimes; and 
      • to comply with our legal and regulatory obligations and bring and defend legal claims. 

      We may from time to time review information about you held in our systems – including the contents of and other information related to your email and other communications with us – for compliance and business-protection purposes as described above. This may include reviews for the purposes of disclosure of information relevant to litigation and/or reviews of records relevant to internal or external regulatory or criminal investigations. To the extent permitted by applicable law these reviews will be conducted in a reasonable and proportionate way and approved at an appropriate level of management. They may ultimately involve disclosure of your information to governmental agencies and litigation counterparties as described below. Your emails and other communications may also occasionally be accessed by persons other than the member of staff with whom they are exchanged for ordinary business management purposes (for example, where necessary when a staff member is out of the office or has left Treelove). 

      We will only process your personal information as necessary so that we can pursue the purposes described above, and then only where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest in pursuing those purposes. In exceptional circumstances we may also be required by law to disclose or otherwise process your personal information. We will tell you, when we ask you to provide information about yourself, if provision of the requested information is necessary for compliance with a legal obligation or, on the other hand, if it is purely voluntary and there will be no implications if you decline to provide the information. Otherwise you should assume that we need the information for our business or compliance purposes (as described above). If you are uncertain as to Treelove’s need for information that we request from you, please contact the Treelove representative asking for the information, or Contact us (see below), with your query. 

      Disclosure and international transfer of your information 
      We may disclose personal information about you, where reasonably necessary for the various purposes set out above: 

      • to the other members of the Treelove group of companies; 
      • to your colleagues within the organisation that you represent; 
      • to service providers who host our website or other information technology systems or otherwise hold or process your information on our behalf, under strict conditions of confidentiality and security; 
      • to partners who run any events that you sign up to through our website 
      • to a person who takes over our business and assets, or relevant parts of them; or 
      • in exceptional circumstances: 
      • to competent regulatory, prosecuting and other governmental agencies, or litigation counterparties, in any country or territory; or 
      • where we are required by law to disclose. 

      These disclosures may involve transferring your personal information overseas. If you are dealing with us within the European Economic Area (or the UK, after it has left the European Economic Area), you should be aware that this may include transfers to countries outside the European Economic Area / UK, which do not have similarly strict data privacy laws. In those cases, where we transfer personal data to other members of Treelove or our service providers, we will ensure that our arrangements with them are governed by data transfer agreements, designed to ensure that your personal information is protected, on terms approved for this purpose by the European Commission. Please Contact us (see below) if you would like to know whether any such agreements are in place or, if so, to see a copy. 

      Retention and deletion of your information 
      We will delete the information that we hold about you when we no longer need it. Specific information about our record retention policies is available on request. Please Contact us (see below)). 

      Note that we may retain some limited information about you even when we know that you have left the organisation that you represent, so that we can maintain a continuous relationship with you if and when we are in contact with you again, representing a different organisation. 

      Your rights 
      You may have a right of access to the personal information that we hold about you, and to some related information, under data protection law. You can also require any inaccurate personal information to be corrected or deleted. You can object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances. 

      If you wish to exercise any of these rights, please Contact us as set out below. You can also lodge a complaint about our processing of your personal information with the office of the UK Information Commissioner (www.ico.gov.uk). 

      Contact us 
      We welcome questions, comments and requests regarding this privacy statement and our processing of personal information. Please send them to FAO Carolina or email us on info@treelove.com. 

      Changes to this policy 
      Any changes we make to this privacy statement in the future will be posted to our websitwww.treelove.com and also available if you Contact us. Please check back frequently to see any changes. 

       

      Cookie Notice

      This is the cookie notice of Treelove for our website www.treelove.com. We want to ensure that you enjoy browsing our website. In order to enhance your experience, we place cookies onto your computer. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and target the content displayed to the user’s interests.

      By using our website you agree that, unless you have set your device's browser to reject them, we can place the types of cookies set out below on your device and use that data in accordance with this policy.

      You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu, and for a video about cookies visit: www.google.co.uk/goodtoknow/data-on-the-web/cookies/.

      Cookie Type

      Description

      Strictly Necessary Cookies

      These cookies are necessary for the website to work, and enable you to move around the website and use the services and features. Disabling these cookies will encumber performance and may make these services and features unavailable. Strictly Necessary Cookies are used to collect session ID and authentication data. They are “session” cookies, which expire when you close your browser session. For example, ASP.NET_SessionID is a cookie that contains the user session identifier which expires at the end of every session.

      Functional Cookies

      Functional Cookies allow the website to help maintain your session and remember the choices you made in order to provide functionality for your benefit. Functional Cookies are used to collect information about your language preferences and other preferences indicated during your visit. For example, functional “session” cookies allow the website to remember settings specific to you (such as, your country selection) which ultimately improves your web experience. Functional Cookies also include persistent cookies which are used to remember your preferences when you subsequently visit. Functional “persistent” cookies expire after 7 days.

      Analytic Cookies

      Analytic Cookies are used to gather statistics about the use of the website in order to improve the performance and design of our services. For these purposes, Analytic Cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on the website and the dates and times of your visits, as well as the country and time zone in which your device is located. [These cookies are provided by our third-party analytics tool provider (Google Analytics) and the information obtained through these cookies will be disclosed to, or collected directly by, this third-party service provider. For more information about Google Analytic’s cookie and information practices (including the types of cookies used and their expiration date), please visit the link below:
      Google Analytics]

      Third Party Cookies

      We partner with third parties to provide you with connections to certain social networks (such as, Facebook, Twitter and LinkedIn) and to provide you with additional features (such as, YouTube and Vimeo). By using the website or engaging with third-party plugins and widgets, such third parties may place “session” or “persistent” cookies, or similar technologies, on your browser. These technologies may provide the third parties information about your visit so that they can present you with advertisements for their products and services which may be of interest to you. This helps us track the effectiveness of our marketing efforts. The use of these cookies is subject to the third party’s own cookie policies, linked below:
      YouTube
      Vimeo
      Facebook
      LinkedIn
      Twitter
      Instagram

       

      Do we use cookies on our website and, if so, why?
      Yes. By using our website you agree that, unless you have set your device's browser to reject them, we can place the types of cookies set out in the table below on your device, and use that data in accordance with this policy.

      We use cookies (including HTTP, HTML5 and Flash cookies) and similar technologies (such as web beacons and JavaScript) to: (i) customize and improve the users’ experience of our website (ii) deliver content tailored to the users’ interests and the manner in which they browse our website and (iii) manage our website and other aspects of our business.

      What types of cookies are used and what choices do you have?
      Below is a list of the cookies that we would like to use on our website

       

      Cookie Name

      Expiration Time

      Description

      _ab

      2 Years

                  Used in connection with access to admin.

      _secure_session_id

      2 Years

      Used in connection with navigation through a storefront.

      Cart

      2 years

      Used in connection with shopping cart.

      cart_currency

      2 years

      Used in connection with shopping cart.

      cart_sig

      2 years

      Used in connection with checkout.

      cart_ts

      2 years

      Used in connection with checkout.

      cart_ver

      2 years

      Used in connection with shopping cart.

      checkout         

      2 years

      Used in connection with checkout.

      checkout_token

      2 years

      Used in connection with checkout.

      cookietest

      2 years

      Used in connection with navigation through a storefront.

      master_device_id

      2 years

      Used in connection with merchant login.

      previous_checkout_token           

      2 years

      Used in connection with checkout.

      previous_step

      2 years

      Used in connection with checkout.

      remember_me

      2 years

      Used in connection with checkout.

      Secret

      2 years

      Used in connection with checkout.

      Secure_customer_sig

      2 years

      Used in connection with customer login.

      storefront_digest

      2 years

      Used in connection with customer login.

      _shopify_country

      2 years

      Used in connection with checkout.

      _shopify_m     

      2 years

      Used for managing customer privacy settings.

      _shopify_tm

      2 years

      Used for managing customer privacy settings.

      _shopify_tw    

      2 years

      Used for managing customer privacy settings.

      _storefront_u

      2 years

      Used to facilitate updating customer account information.

      _tracking_consent      

      2 years

      Tracking preferences.

      tracked_start_checkout

      2 years

      Used in connection with checkout.

      _landing_page

      2 years

      Track landing pages.

      _orig_referrer

      2 years

      Track landing pages.

      _s

      2 years

      Shopify analytics.

      _shopify_d      

      2 years

      Shopify analytics.

      _shopify_fs

      2 years

      Shopify analytics.

      _shopify_s

      2 years

      Shopify analytics.

      _shopify_sa_p

      2 years

      Shopify analytics relating to marketing & referrals.

      _shopify_sa_t

      2 years

      Shopify analytics relating to marketing & referrals.

      _shopify_y      

      2 years

      Shopify analytics.

       

       

       

      Changing your cookie preferences
      The "Help" menu in the toolbar of most web browsers will tell you how to change your browser's cookie settings, including how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Below is some helpful guidance about how to make these changes.

      Internet Explorer
      If you are using Microsoft Internet Explorer and you wish to block our website cookies, you can perform the following actions:

      1. On your browser tools menu, select 'Internet Options'
      2. Click on the 'Privacy' tab and then on the 'Sites' button
      3. Type into the 'Address of website' field:
      4. http://www.enjoychiswickpark.com/
      5. Click on the 'Block' button
      6. Click on the OK button

      Other browsers
      Guidance on how to block website cookies on other browsers can be found below:

      More detailed information on disabling cookies can be found at www.allaboutcookies.org. However, please note that if you use your browser settings to block all cookies (including, for example, Strictly Necessary Cookies) you may not be able to access all or parts of our website.

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